Privacy policy for Fiks min kommune (Fix My Municipality) and e-dialog

Fiks min kommune and e-dialog have been developed for Norwegian municipalities and county municipalities by KS Digital.

The municipality is the data controller

The individual municipality is responsible for the processing of your personal data that appears on min.kommune.no and that is sent through e-dialog. For further details, see your municipality's privacy policy, which can be found on its website.

Fiks min kommune (Fix My Municipality) is used by municipalities and county municipalities. E-dialog is also used by other public enterprises. When we write 'the municipality', we mean all public enterprises that use the services.

1. Introduction

This privacy policy describes how we, as data controller, process personal data in connection with the eDialog and Fiks min kommune services. We at KS Digital are committed to safeguarding your privacy and complying with the provisions of the EU General Data Protection Regulation (GDPR).

2. Description of services

2.1 E-dialog is a service that securely submits letters via the SvarInn service, (which is part of SvarUt), to the individual data controller municipality's preferred recipient system.

2.2 Fiks min kommune offers residents and businesses access to public information. The municipalities activate various integrations, including to SvarUt, in order to offer residents access to all correspondence sent by the municipality and other relevant information. The municipality controls what data a resident (or representative of a business) has access to through Fiks min kommune.

3. Data controller

The data processor for e-dialog and Fiks min kommune is KS Digital, organization number 931 796 003. For any questions concerning the processing of personal data, please contact us at fiks@ks.no.

4. Data controller and data protection officer

The individual municipality is the data controller for the personal data processed in e-dialog and Fiks min kommune. The individual municipality's data protection officer is responsible for monitoring and guiding the municipality in data protection matters. The contact details of the data protection officer in the relevant municipality can be found on the municipality's website.

5. Personal data and the purpose for processing

5.1 For e-dialog, we process personal data that is necessary for providing the service, including name, contact details and the content of the letter sent through the service. The purpose is to ensure safe and efficient submission of letters to the individual municipality's recipient system.

5.2 For Fiks min kommune, we process personal data such as name, contact details and any interactions with public information. The purpose is to offer access to public information and to communicate with residents regarding correspondence.

6. Recipients of personal data

The personal data we process in e-dialog and Fiks min kommune is only shared with the individual data controller municipality and their preferred recipient system. We do not share the personal data with other parties, unless we are required to do so by law or with the consent of the data subject.

7. Storage and protection of personal data

We store the personal data for as long as is necessary to fulfil the purpose of the processing or as required by law. We have implemented the necessary technical and organizational security measures to protect the personal data from unauthorized access, alteration, deletion or disclosure.

8. Your rights

As data subject you have the right to access, correct, delete, restrict processing, data portability and to object to the processing of your personal data. To exercise these rights, please contact the individual municipality's data protection officer.

9. Amendments to the privacy policy

We reserve the right to update this privacy policy when necessary. Notice of any changes will be provided within sufficient time before they enter into force. We recommend that you regularly review this privacy policy to remain up-to-date on how we process personal data.

10. Complaints to the supervisory authority

If you are of the opinion that our processing of personal data is not in compliance with the General Data Protection Regulation (GDPR), you have the right to file a complaint with the Norwegian Data Protection Authority. The contact details of the Norwegian Data Protection Authority are available at their website: www.datatilsynet.no.

11. Contact details

Each (county) municipality has appointed a dedicated data protection officer. The data protection officer can help you if you have questions about data access, rectification, erasure or portability from the municipality's systems. You can find the data protection officer's contact information on the municipality’s website.

If you are unable to find what you are looking for at your municipality, or if you have questions for KS Digital about this privacy policy or our processing of personal data, please contact us at fiks@ks.no.

This privacy policy was last updated on 17 October 2024.